The Swedish Medical Products Agency is investigating the use of chatbot that triages those seeking healthcare, following a report showing that one in five patients were not prioritised correctly regarding their medical needs.
Digitalisation is seen by many as a promising tool to solve problems in the healthcare sector. But according to a recent message from the World Health Organisation (WHO), there are challenges to overcome, especially regarding artificial intelligence (AI).
Recently, a report on a chatbot being used by many regions in Sweden raised concerns over its accuracy for patients, leading the Region Västra Götaland to pause its use.
“When we tested the digital platform’s outfall with the help of nurses, between February and May this year, we found errors in 31% of the 1,657 cases that we checked”, Maria Taube, a physician and medical director of the study, told Euractiv.
Source : Euractiv